Popnote Support

Contact us

Email support@popnote.ai with a short description, your iPhone model, iOS version, Popnote version, and the steps that led to the issue. Do not attach a private recording unless support specifically asks for it and you choose to share it.

Recording and local files

• Enable microphone, camera, or location access in iPhone Settings if you previously denied it.
• Keep sufficient free device storage before long recordings or video exports.
• Deleting the app removes its local library. Check your Apple backup settings before doing so.
• Removing an item from a Group does not delete its Library original.

Processing

Processing requires a network connection, a Popnote account, and an available processing balance. If a request fails before completion, Popnote's ledger is designed to release or refund the reservation. Keep the original local audio and retry later. Automated transcripts can contain mistakes and should be reviewed.

Purchases and subscriptions

Apple handles payment and subscription management. Use Restore Purchases in Popnote after reinstalling or changing devices. Manage or cancel a subscription at Apple Subscriptions. For a refund request, use Report a Problem.

Privacy and account deletion

Review the Privacy Policy. Account deletion is available from Profile inside the app. It removes the account and account-owned cloud data but leaves the separate local Library until you delete those Popnotes or uninstall Popnote. Apple subscriptions must be cancelled separately.